AI Made Friendly HERE

DAB Whitelisting

E-mail and Internet companies use blockers to stop spam. Sometimes these programs block e-mail you want to get. We ask that you add us to your trusted list of senders, contacts or address book. All also known as “Whitelisting.”  If you do not see an email from us in your Inbox, our email may have mistakenly been sent to your spam folder.  Please open your spam folder and if you find an email from us, open it and mark it as “Not spam”

To ensure that you continue to receive email messages from and our AI site (, it would be helpful to add them to your email address
book (whitelisting). Because every email
system is different we have prepared a list of instruction of the most popular ones to assist you with
this process.  If you do not see yours listed you will have to contact your provider for help.

Whitelist the following domains:


Popular Apps



To make sure our email gets delivered to your Inbox, you must add our email address to your contacts list.
If you do not readily find an email from us:
Please check your Gmail Spam Folder:

  1. If you see the email from us: Open the Email.
  2. Click the button on the toolbar, labeled Not spam

Next please, add us to your Contacts list:

  1. Open the email from us.
  2. Click the drop down arrow next to “Reply” in the upper right side the email from header.
  3. Click the “Add to Contacts List” from the list that appears.
  4. If this does not appear in the drop-down list, then you probably have already added us to Contacts.


Gmail Mobile App

If you are using the Gmail Mobile App on your mobile device, please open the app now.
If you are using Gmail Tabs such as “Promotions” please open your Promotions tab in Gmail.
If you do not find an email from us, please check the Spam Folder:

  1. When you find the email from us
  2. Tap the menu icon – top right.
  3. Then select Move to.
  4. Then select Primary from the list.

This way you will always see us in your Primary Inbox tab.

Gmail Tabs

If you are using Gmail Tabs such as “Promotions” please open your Promotions tab in Gmail.

    1. If you find an email from us in your Gmail Promotions tab:
    2. Grab and drag the email to the Primary Inbox Tab.
    3. After doing so, you will receive an alert like the one below at the top of your Gmail toolbar.

The conversation has been moved to “Primary”.

Do this for future messages from [email sender] or [list name] Yes
– Click Yes in the yellow alert box at Gmail.
  1. This way you will always see us in your Primary Inbox tab.


Yahoo! Mail

If you have not received an email from us:

Check your Spam Folder. If you see an email from us:

  1. Please open the email.
  2. Next click the Not Spam button on the top toolbar.

To ensure delivery: Create a filter to automatically send our emails to your Inbox.

  1. Move your mouse over or tap the Gear icon in the top right navigation bar.
  2. Select Settings from the list that drops down.
  3. Choose Filters located on the left side of the page.
  4. Click the Add button on the Filters page.
  5. Create a name such as Whitelist in the Filter name field.
  6. In the From field leave the default contains selected.
  7. Enter [email] or [list name] in the text box next to Contains.
  8. Choose the destination folder to which you would like the message delivered. For example: Inbox.
  9. Click or tap Save.
  10. You will see in the next screen -Deliver to Inbox if From contains [email] or [list name]
  11. Click or tap Save on this screen.
  12. You will be returned to your Yahoo! Inbox.


iPhone Mail App

iPhone Mail identifies most junk mail (spam) sent to your address or aliases, but it can mistakenly move email to your Junk mail folder.
Periodically check the Junk folder for email messages that were marked as junk mistakenly.
To indicate that an email message from us isn’t junk:

  1. Open your Mail app and go to the Mailboxes screen
  2. Scroll down to the folders area
  3. Select the Junk folder.
  4. Find the email from us and slide it left to see options.
  5. Tap the More button.
  6. Tap the Mark button.
  7. Tap the Mark as Not Junk button.

The message is moved to your Inbox. Subsequent email messages from us will no longer be marked as junk.
By default, messages in the Junk folder are deleted after 30 days so be sure to check it often to whitelist relevant email.

Outlook Mobile App

To add us to your list of Focused Inbox on the Outlook App:
Please open the mobile Outlook app on your Android, Microsoft or iPhone

Then open the email from us:

  1. Click the drop-down menu icon on the top right of your Inbox.
  2. On the menu displayed tap Move to Focused Inbox
  3. Select the Move this and all future messages button.
  4. Tap Move
  5. Now all future messages from us will appear in your Focused Inbox

You can also remove unwanted emails from your Focused Inbox as well by repeating this process in your Focused tab.

Outlook 2013, Outlook 2016 and Outlook Office 365

To add us to you list of “Safe senders” on Outlook:

  1. Right click our email in your Inbox email list pane.
  2. On the menu displayed move your mouse over or tap Junk
  3. Click or tap on Never block sender in the menu that rolls out.
  4. The resulting popup will say:
  5. “The sender of the selected message has been added to your Safe Senders List.”
  6. Click OK

To add sender to address book:

  1. Open the email
  2. Right click on the from address
  3. Choose Add to contacts option


Inbox by Gmail

To make sure our email gets delivered to a preferred folder or your choice in Inbox, you must add us to your preferred folder, or a folder of your choice.

NOTE: “My Preferred Folder” is a demonstration. You must create your own My Preferred Folder by clicking+ Create New yourself.

If you do not readily find an email from us in one of your Inbox bundles:

Please check your Inbox Spam Folder or your Promotions bundle:.

  1. When you see the email from us: Open the Email.
  2. Then click the menu icon.
  3. Next please add us to your My Preferred Folder.
  4. If you have not already created a My Preferred Folder, you may do so by clicking+ Create new.
  5. You may also move us to any folder of your choice.


Email Clients

Previously “Hotmail”, “Live”, “Windows Live” and “MSN”
In the new you must click the Wait it’s safe link if you find emails incorrectly identified as spam.
Entering the email contact in the address book or contacts no longer whitelists the sender.

To ensure messages from specific email addresses are not sent to your Junk Email folder, you can do one of two things:

  1. Check the Junk folder. If you see the email in your Inbox
  2. Open the email from us.
  3. Click the “Wait it’s safe” link

Mark Sender as “Wait it’s safe!

Manually Add to Safe List

  1. Click gear the icon on the top right.
  2. Select Options in the drop down list.
  3. On the Options page under Preventing junk email click Safe and blocked senders
  4. Click the link Safe senders on the next page.
  5. Enter [email] or [list name] in the text box.
  6. Click Add to list
  7. We will now be added to your list of Safe senders
  8. Emails added to your Safe senders will not be delivered by mistake to your Junk folder.


AOL Webmail

To make sure our email gets delivered to your AOL Inbox- Please complete these two steps:

If you find us in your spam folder:

  1. Right click the email.
  2. Click “Not spam” in the resulting list.

Add our email address to your Address Book:

  1. Open the email from us
  2. Click the show details link next to us in the From field.
  3. Move your mouse over or tap [email] or [list name] to show the menu.
  4. Click or tap Add contact in the menu displayed.
  5. Add us to the name fields
  6. Click Add contact

Email from that Domain will now be delivered straight to your Inbox.


Please log into your Xfinity account and select your Comcast webmail:

  1. Should you find an email from us in your spam folder:
  2. Open the email.
  3. Click theNo iconSpam(not spam) icon on the top toolbar.

Next please, add us to your address book:

    1. Please open the email from us.
    2. Click on the button at the top left of the email that says:
[email] or [list name]
+ Add to Address Book


  1. That will open your edit contact screen.
  2. Then click Save and you’re all done.


If you are not receiving email at EarthLink, there are two actions you can take.

  1. Check Suspect Email folder
  2. Add us to your address book.

With EarthLink, if you have SpamBlocker turned on, suspect messages are automatically send to your Suspect Email folder if the Domain is not in your address book.

Suspect Email Folder:

  1. While in the Suspect Email folder, if you see our email:
  2. Select the Move to Inbox and Add Contact option from the drop down menu.
  3. This will add us to your Address Book for future email delivery assurance.

Address Book Inclusion:

  1. Open the email.
  2. Click Add to Address Book in the email header.
  3. Use the Address Book Editor to verify the sender’s contact details and click save.
  4. Fill in [email] or [list name] as the email address of the sender.
  5. Any mail sent with the same Domain (right of the @ sign) will now be delivered to your Inbox.


Mozilla Thunderbird

Please open your Thunderbird email client:

If an email from us appears in your Junk Folder:

Please mark that message as Not Junk.

Next, please add us to your Address Book:

  1. Click the Address Book button.
  2. Make sure the Personal Address Book is highlighted.
  3. Click the New Contact button.
  4. Under the Contact tab, copy and paste the “From” address into the email text box.
  5. Click OK.


Source:  Wall Street Daily,
Early Bird