How AI, automation, and trusted data are shaping next-generation customer service
Authored by Adrian Towsey, Area Vice President at Salesforce leading the Emerging, Small & Medium Business segments across Australia & New Zealand. Customer service is in a state of flux….
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Special Operations forces want to use AI to reduce civilian deaths in combat
While much has been said about the danger of allowing AI into military operations in a way that would allow AI to kill people, there has been far less discussion…
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Red Hat updates OpenStack with an eye on telco AI
Red Hat envisions “a singular, modernized network fabric” connecting and automating distributed, mass-scale infrastructure Red Hat today announced that the latest release of its OpenStack Platform, called Red Hat OpenStack…
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Police officers are using AI to write crime reports. Will they hold up in court?
OKLAHOMA CITY — A body camera captured every word and bark uttered as police Sgt. Matt Gilmore and his K-9 dog, Gunner, searched for a group of suspects for nearly…
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Six levels of autonomous work: How AI augments, then replaces
Intel The AI revolution is upon us, but it remains extremely hard for business leaders to set a direction and vision and to make plans with any certainty. Still, we…
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AI and employment: Echoes of the past or a new paradigm?
Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More In a recent article published by the World Economic Forum (WEF),…
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