Why AI Is Raising CSAT Anxiety in the Contact Center — and How to Fix It
The Gist AI efficiency gains can quietly erode CSAT. Automation that optimizes for speed, fraud reduction, or deflection often makes sense operationally, but without guardrails it can undermine trust and…
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AI boom risks widening gender gap at work, with Gen Z women most exposed: Apac report
Achieving gender equity requires technology and HR teams to work in tandem, says co-founder of advocacy group [SINGAPORE] As artificial intelligence (AI) transforms the economy, women – especially those from…
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Ensuring equitable technological transitions: AI use in the workforce
Much of the public conversation about generative AI and work focuses narrowly on job loss or productivity gains. But research by Professor of Sociology Chris Benner draws on lessons from…
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What Five Solution Provider CEOs Are Prioritizing In 2026
âIn 2026, we are investing heavily in AI, automation and scalable solution accelerators built on Microsoft Copilot, Azure and Microsoft 365,â says Syreeta Johnson, founder and CEO of Redd Solutions….
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Human + AI leadership will redefine 2026 :: WRAL.com
In 2025, artificial intelligence moved from pilot to production. It stopped being a futuristic idea and became an operational reality, reshaping how organizations make decisions, serve customers and create value….
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MediaDrive AI Launches in Colorado Springs to Help Businesses Automate
Colorado Springs, CO / Syndication Cloud / January 24, 2026 / MediaDrive AI In response to growing interest in artificial intelligence among small and mid-sized companies, a new business in…
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