How Automation Is Changing the Customer Service Landscape
Customers expect fast, accurate help on any channel they choose. Contact centers once relied on large teams, rigid scripts, and fixed queues. Modern service operations look different. Automation routes, resolves,…
Michigan Ross Launches AI Concentration For Full-Time MBAs
Michigan’s Ross School of Business will offer an AI concentration in its MBA. Photo Credit: University of Michigan (Ross) Artificial intelligence is becoming core to the MBA. The University of…
ZEPIC Brings AI Intelligence to Instagram Engagement at Scale
ZEPIC, a Composable Marketing OS for personalised and profitable engagement across channels, has announced the launch of Instagram Automation, becoming the first platform to bring AI-led automation, omnichannel experiences, and…
AI Can Help L&D Evolve From Content Factories To Skills Engines
David James is CLO at 360Learning, host of The Learning & Development Podcast and former Director of L&D for The Walt Disney Company. The latest DHT global survey of L&D…
BeyondStyle Launches AI Image Search for Shopping to Transform How Consumers Find Top Deals – IndyStar
Sunnyvale, CA – October 29, 2025 – PRESSADVANTAGE – BeyondStyle, the AI-powered shopping platform developed by BorderX Lab, today announced the launch of its AI Image Search for Shopping feature….
When AI Gets Fertility Wrong: My IVF Journey Through Sora’s Inaccurate Lens
Sora is upending video production. It’s now remarkably easy to generate production-quality clips with AI using just a few prompts. I was curious to see if Sora lived up to the hype…
