10 contact center automation trends to look out for in 2025
In today’s dynamic business landscape, it’s essential to provide exceptional customer experiences (CX) efficiently while alleviating the burden on agents. This requires the use of automation and related technologies to…
How AI search tool Perplexity is sharing ad revenue with publishers
Perplexity sources and AI-generated answer for query about latest news on United Healthcare CEO murder suspect Luigi Mangione. AI search engine Perplexity has begun sharing advertising revenue with news organisations…
How AI Agents Will Revolutionize the Australian Workplace by 2025
The rise of agentic AI could help Australia address its low productivity growth problem while overcoming a burnout epidemic in the country, according to intelligent automation technology provider UiPath. Australia’s…
Whatâs Ahead in Generative AI in 2025? (Part One)
Whatâs Ahead in Generative AI in 2025? (Part One) Predictions for AI in the coming year. By James G. Kobielus December 18, 2024 The generative artificial intelligence (AI) boom will…
AMS announces board for insight into ethical AI in talent acquisition
Over the past year, HR leaders have shifted their focus from waiting for AI legislation to proactively developing strategies for integrating AI into their operations, says Jo-Ann Feely, global head…
Meet ReelMagic — a new AI video tool for creating entire short films from a single prompt
Generative AI video tools have reached a point where you can create five seconds of video almost indistinguishable from a human-filmed clip. However, consistency is still an issue if you…
