How automation drives contact centre efficiency in SA
Automation tools have reshaped the landscape of customer service operations. (Image: Supplied) Recent years have witnessed significant transformations in business operations, driven by digital migration, technological advancements and post-pandemic factors….
Content creation with GenAI: Can AI truly replicate human creativity?
A new day, a new AI tool in the market—and it could be for any application. Take, for instance, Google’s new tool, NotebookLM. While many users anticipated a summarisation tool…
Can Creator Fiction & AI Reshape Our Ethical Futures?
HiddenCatch / iStock “The secret of the future lies not in seeking new landscapes, but in seeing anew.” — Marcel Proust “We think we understand the rules when we become…
Microsoft’s 10 new AI agents strengthen its enterprise automation lead
Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More Microsoft made waves at Ignite 2024 with its announcement that 10…
Around the Globe, Governments Lean into AI – Sponsor Content
We tend to think of AI as the domain of Silicon Valley and Wall Street. Indeed, the United States has long been at the forefront of AI development. In addition…
AI Snake Oil – The Hindu BusinessLine
AI promoters are like the snake oil peddlars of the late 18th and early 19th century in America, who exploited people’s unscientific belief that oil from snakes had various health benefits. The concoctions sold…
