6 Contact Center Trends That Don’t Involve AI (+2 That Do)
Many business sectors have bought AI services without having a legitimate use for them — some are still struggling to know exactly what to do with these novel tools. That’s…
GitHub unveils new AI capabilities, bringing Copilot to Apple’s Xcode and beyond
Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More GitHub helped to kick off the modern era of using AI…
Agentic automation: UiPath’s AI-driven decision-making
Based on the urge for practitioners to focus on more complex, creative and strategic roles, the demand for agentic automation is growing because it drives efficiency, reduces costs, enhances precision…
Electoral disinformation, but no AI revolution ahead of the US election – yet
Many predicted a revolution in the world of disinformation during the 2024 U.S. election due to the emergence of generative artificial intelligence (AI). But it hasn’t come to pass –…
Lead Levels in Syracuse, NY Drinking Water Prompt Calls for Emergency Declaration
Community groups in Syracuse, N.Y., are asking city officials to declare a state of emergency over elevated levels of lead in the city’s tap water, which in some households was…
Can AI chatbots be manipulated? A new industry promises just that.
In those early days, I used a protocol called Gopher to access remote content. Servers called Gopherholes provided rudimentary search functionality by combining various online resources into a unified system…
