Conversational AI startup Uniphore has secured $260 million in a Series F funding round, backed by major tech players including Nvidia, AMD, Snowflake, and Databricks, alongside returning investors NEA and March Capital. The latest investment underscores growing confidence in Uniphore’s AI-driven automation technology and its expanding role in enterprise communication solutions.
Despite the fresh capital infusion, Uniphore’s valuation remains steady at $2.5 billion, the same figure it achieved during its $400 million Series E round in February 2022.
Uniphore said it plans to use the new funding to enhance its AI platform, deepen global partnerships, and scale operations across the Americas, EMEA, and Asia. The company also indicated it will pursue further acquisitions, building on recent deals like Orby AI and Autonom8, to strengthen its automation and data intelligence offerings.
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Uniphore’s platform is currently used by over 2,000 companies worldwide, including many Fortune 500 firms. Businesses rely on its technology to automate tasks like customer service, HR management, and supply chain operations, helping teams work faster and with fewer manual steps.
According to the company, organizations using Uniphore have seen notable productivity gains such as a 31% rise in self-service usage and around 500 hours saved each month in customer support functions. These improvements highlight how Uniphore’s AI tools are helping large enterprises cut costs and deliver quicker, more efficient service.
Founded in 2008, Uniphore has evolved into a leading enterprise AI company focused on helping businesses make their operations more intelligent and efficient. Its Business AI Cloud brings together data, knowledge, and workflows on a single platform, allowing companies to deploy AI-powered agents that handle everything from customer interactions to backend processes.
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The platform is also designed to give enterprises full visibility and control over their data, ensuring that automation runs securely and in line with internal governance standards.
Uniphore operates on a subscription-based model, offering its AI and automation tools to enterprises through software-as-a-service (SaaS) and customized deployment solutions. The company faces competition from other major players in the enterprise automation and conversational AI sector, including Observe.AI, Kore.ai, and Cognigy, as businesses increasingly adopt AI to streamline operations and enhance customer engagement.
Earlier this year, in August, Uniphore expanded its AI portfolio with the acquisitions of Orby AI Inc. and Autonom8 Inc., though financial details were not disclosed. The move followed its December 2024 purchases of data firms ActionIQ and Infoworks, signaling a continued push to integrate advanced data management and automation capabilities across its enterprise AI ecosystem.
