Ribbon Communications, a global leader in real-time communications technology and IP optical networking solutions, announced the launch of Acumen, a powerful new AIOps and automation platform designed to help service providers and enterprises navigate the complexities of today’s challenging operational environment and accelerate their transition to autonomous networks.
Ribbon is dedicated to helping service providers, enterprises and critical infrastructure operators worldwide modernize and secure their networks and services.
Acumen empowers organizations to solve real-life operational and strategic challenges, reducing operational costs and enhancing the customer experience. It includes out-of-the-box applications built on Ribbon’s Analytics and Muse, platforms for troubleshooting, KPI dashboards, data enrichment, and more.
Acumen Builder enables the creation of custom apps tailored to the needs of telecom and critical infrastructure. It introduces a low-code/no-code workflow builder that easily instantiates AI agents into any business process. It includes an AI services layer allowing for flexible integration of models, data stores, and related services.
With its support for both Ribbon and third-party components, Acumen provides a unified view of network performance, enabling proactive, data-driven decision-making. Its automation solutions, spanning deployment, AI Ops and security, enable enhanced operational resilience across the entire network, marking a significant step forward in the evolution of autonomous networks.
Luciano Ramos, Chief Technology and Product Officer at Optimum
Optimum shares Ribbon’s vision for building AIOps solutions that can dramatically transform the way networks are managed and maintained. By being among the first providers to integrate the Acumen platform into our operations, we’re not only enhancing network reliability and performance today, but also setting the foundation for a new standard of predictive, AI-driven innovation for us. We believe this will consistently deliver stronger connections and exceptional experiences by leveraging responsible AI to build self-healing, future-ready networks.
Sam Bucci, COO and EVP at Ribbon
Network operators are under constant pressure to reduce costs while boosting agility, and automation and AIOps are essential to meeting those demands. Acumen empowers operators with end-to-end observability, AI-driven insights, and customizable automation throughout the network lifecycle. Our DevOps teams harness Acumen’s ready-made apps, low-code/no-code innovation engine, and AI capabilities to accelerate transformation and drive efficiency.
Roy Chua, Founder and Industry Analyst at AvidThink
Acumen’s AIOps and automation are a compelling extension to Ribbon’s portfolio. Acumen draws on the company’s experience in delivering proven solutions across Layers 0/1 to 7, leveraging cloud-native software architecture and sophisticated analytics. With their track record across Tier 1 providers and other mission-critical networks, Ribbon is well-positioned to distinguish itself in a new generation of AI-powered platforms.
