Genesys Introduces AI to Expand Automation, Analytics and Conversational Intelligence Across the Genesys Cloud Platform
Genesys Copilot, Virtual Agent, Empathy Detection and Modern Agent Desktop for Genesys Cloud designed to support employees, drive productivity and improve customer experiences DENVER, May 14, 2024–(BUSINESS WIRE)–Today at Xperience…
With AI Prompting, It’s ‘Garbage, In Garbage Out’
To get helpful answers from generative AI chatbots, advisors must know what questions to pose and how to ask them. Eric Ludwig, director of The American College of Retirement Income,…
Dynamic Communities Introduces UG AI Assistant for Community Training & Education Site
SCOTTSDALE, Ariz., May 14, 2024 /PRNewswire/ — Dynamic Communities, the largest independent innovation, education, and training platform for Microsoft business applications, is releasing a new User Group (UG) AI Assistant,…
Klarna Celebrates High Levels of AI Adoption Across Communications, Marketing and Legal Teams
Harnessing innovative technology in all facets of work is crucial to setting a company apart from its competitors. Celebrating another milestone in harnessing an innovative technology, namely generative artificial intelligence…
Tiktok’s groundbreaking initiative: labeling AI-generated content for transparency and ethical use
With advances in technology stretching into every corner of our lives, keeping up to date with the latest trends and initiatives can be a Herculean task. However, staying informed can…
CommBox Launches Connect Partner Programme, Offering Market-Leading Automation and AI Capabilities to Customer Service Ecosystems
CommBox’s market-leading AI and automation technologies are now available through a dedicated partner programme Participants will enjoy new revenue streams, faster time-to-value, and a more diversified client portfolio LONDON, May…
